We ship all orders with a return address. If it gets lost and does not return to us we assume you received it.
To be insured against loss, please buy optional insurance.
We honor no claims for lost items unless insured. No exceptions.
If we receive any item back we will email you ASAP for a correct address and details. Losses are very few and we are updating shipping to the point that our services are the very best we can put forth. However If your in an area prone to losses, insurance maybe an option you should consider. With the private carrier we now use, a signature may not be required. Our obligation is to process your order promptly and to package it well and get it to the post office. After that it is out of our hands.
When you opt for insurance or signature this supersedes the information at checkout about insurance or signature being declined.